Whether you are ordering a standard product online or arranging custom signage for a shopfront, fit-out or multi-site project, U Signs will guide your order from initial selection through to production and completion.

1. Choose a Product or Request a Quote

For standard signage and display products, browse our website, select the required size, quantity and available options, then place your order online.

For custom shopfront signage, illuminated signs, installations, retail fit-outs or multi-site projects, submit a quotation request with your project requirements.

If you are unsure which product or service is suitable, please contact our team before ordering.

2. Provide Your Order Details

For online products, select the required specifications and provide any wording, colours, finishing options, delivery details and other information requested on the product page.

For custom projects, please provide as much information as possible, including:

• Dimensions and quantities
• Site photographs and installation location
• Preferred materials and finishes
• Required completion date
• Available artwork or brand guidelines
• Site access and installation requirements

Accurate and complete information helps us assess your order and avoid unnecessary delays.

3. Upload or Send Your Artwork

Upload your artwork through the product order form where available, or email it to info@usigns.com.au with your order or quotation reference.

Print-ready vector artwork is preferred for logos, lettering and large-format signage. Suitable formats generally include PDF, AI and EPS files with fonts converted to outlines.

High-resolution JPG, PNG or TIFF files may also be accepted depending on the product and finished size.

Please refer to our Artwork Guidelines before submitting your files.

4. Order Review or Quotation

For online orders, our team will review the selected options, supplied information and artwork. We will contact you if anything is missing, unclear or unsuitable for production.

For custom signage and project work, we will prepare a quotation outlining the proposed products, materials, services, freight and installation requirements where applicable.

Additional artwork preparation, site inspections, engineering, permits, access equipment or installation work will be quoted separately where required.

5. Order Confirmation and Full Payment

Online orders must be paid in full using the payment options provided at checkout or as instructed on the invoice.

For custom signage and quoted projects, the quotation must be accepted and the invoice paid in full before production is scheduled.

Payment alone does not start production. We must also receive all required information, suitable artwork and any necessary written artwork approval.

If we are unable to accept or manufacture an order after payment, we will contact you and arrange an appropriate amendment or refund in accordance with our Terms and Conditions and Australian Consumer Law.

6. Artwork Proof and Approval

Where artwork approval is required, we will provide a final proof before production.

Please carefully check all:

• Wording and spelling
• Contact information
• Dimensions and quantities
• Colours and materials
• Logos, images and layout
• Installation position and orientation

Production will begin only after full payment has cleared and the final proof has been approved in writing.

Some straightforward online products supplied with production-ready artwork may not require a separate proof. Where no proof is provided, production will be based on the information, specifications and artwork submitted with the order.

7. Production

Once full payment, required information and artwork approval have been received, your order will be released to production.

Your order will be manufactured according to the confirmed specifications and approved artwork.

Production time depends on the product type, quantity, materials, artwork approval and current workload. An estimated timeframe may be shown on the product page or provided with the quotation or order confirmation.

We will contact you if a material, technical or scheduling issue requires clarification.

Any customer-requested variation or additional work must be quoted, approved and paid for before the additional work proceeds.

8. Quality Check

Once production is complete, the order will undergo a basic final quality check against the confirmed specifications and approved artwork.

We will then prepare the completed order for collection, delivery or installation as agreed.

9. Collection, Delivery or Installation

Standard products may be collected from our South Granville workshop or dispatched using the agreed delivery method.

Courier tracking details will be supplied where available.

For installation projects, we will coordinate the installation date, site access and required equipment with you, your shopfitter, builder or nominated project manager.

Delivery and installation dates are subject to production completion, site readiness, access, weather and other applicable project requirements.

10. Order and Project Completion

Please inspect your order after delivery, collection or installation and contact us promptly if you have any questions or concerns.

For retail chains and multi-site rollouts, U Signs can coordinate signage production and installation schedules across multiple locations in consultation with the relevant shopfitters, builders and project managers.