Last updated: 30 August 2026

About This Privacy Policy

U Sign Pty Ltd, trading as U Signs (“U Signs”, “we”, “us” or “our”), respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit our website, request a quotation, place an order, contact us, visit our premises or use our signage, printing, delivery and installation services.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us.

Personal Information We Collect

The types of personal information we may collect include:

• Your name, business name and job title.
• Your email address, telephone number, billing address and delivery address.
• Information required to prepare quotations, orders, invoices and project documentation.
• Artwork, logos, photographs, plans, site information and other files supplied for a project.
• Delivery, installation, access and site-contact information.
• Account details, order history, enquiries, feedback and correspondence.
• Payment and transaction records. Full payment-card information may be processed directly by a third-party payment provider and is not generally stored by U Signs.
• Technical information relating to your use of our website, including your IP address, browser type, device information, referring pages, pages visited and cookie data.

Sensitive Information

U Signs does not generally require or intentionally collect sensitive information such as health information, political opinions, religious beliefs or criminal records.

If sensitive information is reasonably necessary for a particular purpose, we will collect and handle it only with consent or where otherwise authorised or required by law.

How We Collect Personal Information

We may collect personal information directly from you when you:

• Submit a website form or request a quotation.
• Create an account or place an online order.
• Contact us by telephone, email, social media or in person.
• Supply artwork, plans, photographs or project information.
• Arrange delivery, collection, installation or site access.
• Make a payment or communicate with us about an account.
• Visit or interact with our website.

We may also receive personal information from a shopfitter, builder, project manager, employer, authorised representative, delivery provider, payment provider or another party involved in your project.

Where reasonable and practicable, we will collect personal information directly from the individual concerned.

Why We Collect and Use Personal Information

We may collect, hold and use personal information to:

• Respond to enquiries and prepare quotations.
• Process and manage orders, payments and customer accounts.
• Prepare artwork proofs and manufacture signage or printed products.
• Arrange delivery, collection, installation and site attendance.
• Communicate about production schedules, approvals and project requirements.
• Provide customer service and resolve questions, complaints or warranty matters.
• Maintain business, accounting, taxation and transaction records.
• Operate, secure, maintain and improve our website and services.
• Prevent fraud, misuse, security threats and unlawful activity.
• Comply with legal, regulatory, insurance and contractual obligations.
• Send marketing communications where you have consented or where otherwise permitted by law.

If required information is not provided, we may be unable to prepare an accurate quotation, process an order, manufacture the requested product or arrange delivery or installation.

Disclosure of Personal Information

We may disclose personal information where reasonably necessary to:

• Our employees and authorised representatives.
• Contractors, installers, shopfitters and other project participants.
• Couriers, freight providers and delivery companies.
• Payment processors, banks and financial service providers.
• Website hosting, cloud storage, email, accounting, customer-management and information-technology providers.
• Professional advisers, including accountants, insurers and legal advisers.
• Government authorities, courts, regulators or law-enforcement agencies where required or authorised by law.
• A purchaser or adviser involved in a proposed sale, restructuring or transfer of all or part of our business, subject to appropriate confidentiality arrangements.

We do not sell or rent personal information as part of our ordinary business activities.

Payment Information

Online or electronic payments may be processed by third-party payment providers. Those providers may collect and handle payment details under their own privacy policies and security procedures.

U Signs generally receives confirmation of the transaction and related order information rather than complete payment-card details. Customers should review the privacy terms of the payment method or provider they choose to use.

Overseas Processing and Storage

Some service providers used for website hosting, cloud storage, email, payment processing, analytics or business administration may process or store information outside Australia.

The location of these providers may vary. Where applicable, we will take reasonable steps required by Australian privacy law when using service providers that handle personal information overseas.

You may contact us if you require further information about the service providers relevant to your information.

Website Cookies and Analytics

Our website may use cookies and similar technologies to:

• Operate shopping-cart, account and website functions.
• Remember user preferences.
• Improve website performance and security.
• Understand how visitors use the website.
• Measure the effectiveness of website content and marketing.

You can control or disable cookies through your browser settings. Disabling certain cookies may prevent parts of the website, online store or account functions from operating correctly.

Third-party services used on the website may place their own cookies and handle information under their respective privacy policies.

Direct Marketing

We may use contact details to send information about our products, services or business where you have consented or where permitted by law.

You may unsubscribe at any time by using the unsubscribe option in the communication or by contacting us at info@usigns.com.au.

Unsubscribing from marketing will not prevent us from sending communications necessary to manage an existing enquiry, quotation, order, payment, delivery or project.

Security of Personal Information

We take reasonable administrative, technical and physical steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

These measures may include access controls, password protection, secure service providers, staff procedures and reasonable security monitoring.

No website, electronic transmission or storage system can be guaranteed to be completely secure. To the extent permitted by law, U Signs cannot guarantee the security of information transmitted over the internet or through systems outside our reasonable control.

Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including completing projects, maintaining customer and warranty records, resolving disputes and meeting accounting, taxation, insurance and legal requirements.

When personal information is no longer reasonably required, we will take reasonable steps to securely destroy it or de-identify it, unless retention is required or authorised by law.

Access and Correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

Requests should be sent to info@usigns.com.au. We may ask you to verify your identity before providing access or making a correction.

We will not charge a fee for making a request. Where permitted by law, we may charge a reasonable cost for locating, preparing or providing access to information. We will advise you of any proposed cost before proceeding.

Access may be refused or limited where permitted or required by law. If this occurs, we will provide the reason where legally permitted.

Data Breaches

If we become aware of a data breach involving personal information, we will assess and respond to the incident in accordance with applicable legal requirements.

Where required under the Notifiable Data Breaches scheme, we will notify affected individuals and the Office of the Australian Information Commissioner.

Third-Party Websites

Our website may contain links to external websites or services. U Signs does not control the privacy practices, security or content of third-party websites.

You should review the privacy policy of any third-party website before providing personal information. This clause does not exclude any responsibility that U Signs cannot lawfully exclude.

Privacy Enquiries and Complaints

If you have a question, request or complaint about how we handle personal information, please contact us using the details below.

We will review the matter and respond within a reasonable time. We may contact you for further information where necessary to investigate the issue.

If you are not satisfied with our response and the Privacy Act applies to the matter, you may contact the Office of the Australian Information Commissioner through www.oaic.gov.au.

Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, website, service providers or legal obligations change.

The current version will be published on our website together with the date it was last updated. Continued use of our website after an update does not remove any consent or other legal requirement that applies to a particular use of personal information.

Contact Us

U Sign Pty Ltd trading as U Signs
10/10 Straits Avenue
South Granville NSW 2142
Australia

Telephone: 0411 571 686
Email: info@usigns.com.au
Website: https://usigns.com.au/

Legal Rights

Nothing in this Privacy Policy excludes, restricts or modifies any right, remedy, guarantee or obligation that cannot lawfully be excluded, restricted or modified under Australian law.